iMac Retina 5K 27-inch ~ (2020, 3.8GHz Core i7 8‑Core 16-Thread Processor, CTO) ~ Fair

The short version: next-day delivery on most orders, 14 days to change your mind, a 12-month hardware warranty, and a real human on WhatsApp if you're ever unsure. Everything below applies to UK orders only — outside the UK, message us before ordering.

Delivery

MacBooks & laptops — DPD Next Day, Before 12

Most orders ship with DPD Next Day (Before 12) — so most Macs arrive before noon the next working day. DPD delivers on weekdays; orders placed over the weekend head out on Monday.

iMacs — DHL Express Next Day

iMacs ship with DHL Express Next Day. Order before 1pm and your iMac can arrive the next working day — though in general, allow 1 working day of handling time for iMacs, as they take longer to pack safely.

Returns — 14 days, always

Every order comes with our standard 14-day return policy.

If in doubt or unsure what to buy — don't buy. Reach out first and have a chat with us on WhatsApp: +44 7477 143031 (that's Denis), or email support@ta1macstore.co.uk. We'd much rather help you pick the right Mac than have you guess — and whatever you choose, the 14 days is always there.

Returning a MacBook or laptop

We'll send you a DPD return label at no cost to you and book a collection from your doorstep. Just hand the Mac to the DPD driver, keep the collection slip they give you, and we deal with everything else.

Returning an iMac

For iMacs, return shipping is at your cost — typically £35 for an insured DHL return. But get in touch anyway and we'll arrange the collection and handle all the logistics for you.

Please keep the packaging

Hold on to the original box and packaging, at least until you're sure you're keeping your Mac. Getting it back to us securely packed is your responsibility — so you'll need a sturdy box.

Faulty item? We handle everything.

If your Mac develops a genuine fault, that's on us — we'll cover the return, the repair or replacement, all of it.

Our defect rate is very, very low: we refurbish with original Apple displays and original Apple parts (batteries are the one exception — those are model-specific). But if anything does go wrong — say the Mac won't turn on — and it's a hardware issue rather than accidental damage, we'll cover a repair or replacement under our 12-month return-to-base (RTB) hardware warranty.

Accidental damage — a dropped Mac, a cracked screen, a spilled drink — isn't covered by the warranty. But don't disappear on us: we're Mac refurbishment specialists, so we'll do our best to help and keep out-of-warranty repair prices low. Our customers are like our community — we do our best to look after each other.

Get in touch

• WhatsApp Denis: +44 7477 143031
• Email: support@ta1macstore.co.uk

None of the above affects your statutory rights.